Handy info about our wellbeing pocket books...

When will my wellbeing pocket books be printed?

Every order is printed on demand. As part of this print on demand process, after your order is placed it will be held in a print queue before our workshop begins to make it. This period is 12-24 hours long.

From order to delivery it typically takes 10-12 working days Any other concerns at all, feel free to contact our support team orders@mytimepuzzles.com 020 88193122



How do I add my own university logo & colours?

To customise your pocket books, to best reflect your university, students & culture, simply email us with your requests. We'll then share a mock-up woith you before print orders@mytimepuzzles.com 020 88193122



When will my wellbeing pocket books be printed?

Every order is printed on demand. As part of this print on demand process, after your order is placed it will be held in a print queue before our workshop begins to make it. This period is 12-24 hours long.

From order to delivery it typically takes 10-12 working days Any other concerns at all, feel free to contact our support team orders@mytimepuzzles.com 020 88193122



How do I add my own university logo & colours?

To customise your pocket books, to best reflect your university, students & culture, simply email us with your requests. We'll then share a mock-up woith you before print orders@mytimepuzzles.com 020 88193122



How do I reach customer service?

Our friendly Customer Service team is available nearly 24/7 to answer any of your queries.
 Please contact 020 88193122 by calling Monday to Friday, 9 - 5, or email the support team directly at orders@mytimepuzzles.com Our team are standing by to help with any questions you might have about our books or company, an existing order or how to place an order, & just about anything else! When getting in touch, do be sure to include as much information as possible. The more information we have, the quicker we can address your questions or concerns Wondering when you can expect a reply? Our team usually reply within 5 hours of receiving your message, but might be a tad longer over weekends. Rest assured though, they answer every message sent! If you don't get a reply within 24 hours, have a quick peek to see if one has ended up in your junk or promotion folders. If not, please do reach out again as we may not have received it the first time



My order hasn't arrived

We're sorry to hear you're still anticipating your orders safe arrival

Our delivery estimates are calculated using the time it takes to create your book, & the transit time to dispatch your order. While our estimates are most often right on time, the unpredictability of deliveries can sometimes cause delays

Not to worry though. We'll never leave you empty handed, even if your order is lost in the post completely. We'll make sure to re-send as quick as possible

Feel free to contact our dedicated support team who are happy to help
orders@mytimepuzzles.com
020 88193122



I need to change my order... Help!

Please don't worry! Our support team is standing by & would be more than happy to help where they can Best bet is to call directly on 020 88193122 or simply fill out our 'Contact Us' form (below), being sure to include the changes you'd like to make, & they'll be in touch as quickly as possible with the best course of action



What's my delivery date?

If you've already placed your order, you'll find your estimated delivery date listed in your order confirmation email from one of the team.

Or feel free to get in touch directly on orders@mytimepuzzles.com

If you've not yet placed your order, you'll receive an estimated delivery date once your order is confimed (from order to arrival, it's typically 10-12 working days) To make a bulk order please go here



Still need help?

Please get in touch with our friendly team

You can expect a reply within 24hrs

Thanks! Message sent.

Helping our students learn to
disconnect & think about
mental health-related issues


University of Worcester