Question 1

How much do your wellbeing pocket books cost?

Answer

Our pocket books cost £4.99 (including free UK delivery). You can buy them online here If you'd like to bulk order for you organisation please get in touch here. One of the team will then come back to you with a quote Every book sold supports the Mental Health Foundation - thank you! If you have any other questions or concerns please email the team on:
orders@mytimepuzzles.com

Question 2

Do you offer savings for large orders?

Answer

Yes, we'll do our upmost to accommodate special requests to fulfil your needs

To discuss special requests, please email orders@mytimepuzzles.com
Or call 020 88193122 Or if you'd like to bulk order for you organisation please get in touch here. One of the team will then come back to you with a quote.

Question 3

Can I see a preview?

Answer

Yes! You can see a preview of the pocket books here If you'd like any further information or pictures of the contents please email the team directly orders@mytimepuzzles.com

Question 4

How do I reach customer service?

Answer

Our friendly Customer Service team is available nearly 24/7 to answer any of your queries.
Please contact 020 88193122 by calling Monday to Friday, 9 - 5, or email the support team directly at orders@mytimepuzzles.com Our team are standing by to help with any questions you might have about our books or company, an existing order or how to place an order, & just about anything else! When getting in touch, do be sure to include as much information as possible. The more information we have, the quicker we can address your questions or concerns Wondering when you can expect a reply? Our team usually reply within 5 hours of receiving your message, but might be a tad longer over weekends. Rest assured though, they answer every message sent! If you don't get a reply within 24 hours, have a quick peek to see if one has ended up in your junk or promotion folders. If not, please do reach out again as we may not have received it the first time

Question 5

My order hasn't arrived

Answer

We're sorry to hear you're still anticipating your orders safe arrival

Our delivery estimates are calculated using the time it takes to create your book, & the transit time to dispatch your order. While our estimates are most often right on time, the unpredictability of deliveries can sometimes cause delays

Not to worry though. We'll never leave you empty handed, even if your order is lost in the post completely. We'll make sure to re-send as quick as possible

Feel free to contact our dedicated support team who are happy to help
orders@mytimepuzzles.com
020 88193122

Question 6

I need to change my order... Help!

Answer

Please don't worry! Our support team is standing by & would be more than happy to help where they can Best bet is to call directly on 020 88193122 or email us directly on orders@mytimepuzzles.com being sure to include the changes you'd like to make, & we'll be in touch as quickly as possible with the best course of action

Question 7

What's my delivery date?

Answer

If you've already placed your order, you'll find your estimated delivery date listed in your order confirmation email from one of the team.

Or feel free to get in touch directly on orders@mytimepuzzles.com

If you've not yet placed your order, you'll receive an estimated delivery date once your order is confimed (from order to arrival, it's typically 2-3 working days). You can buy your pocket book online here

Handy info about our wellbeing pocket books...