Handy info about our wellbeing pocket books...

How do I reach customer service?

Our friendly Customer Service team is available nearly 24/7 to answer any of your queries.
 Please contact 020 88193122 by calling Monday to Friday, 9 - 5, or email the support team directly at orders@mytimepuzzles.com Our team are standing by to help with any questions you might have about our books or company, an existing order or how to place an order, & just about anything else! When getting in touch, do be sure to include as much information as possible. The more information we have, the quicker we can address your questions or concerns Wondering when you can expect a reply? Our team usually reply within 5 hours of receiving your message, but might be a tad longer over weekends. Rest assured though, they answer every message sent! If you don't get a reply within 24 hours, have a quick peek to see if one has ended up in your junk or promotion folders. If not, please do reach out again as we may not have received it the first time



My order hasn't arrived

We're sorry to hear you're still anticipating your orders safe arrival

Our delivery estimates are calculated using the time it takes to create your book, & the transit time to dispatch your order. While our estimates are most often right on time, the unpredictability of deliveries can sometimes cause delays

Feel free to contact our dedicated support team who are happy to help
orders@mytimepuzzles.com
020 88193122



I need to change my order... Help!

Please don't worry! Our support team is standing by & would be more than happy to help where they can Best bet is to call directly on 020 88193122 or simply fill out our 'Contact Us' form (below), being sure to include the changes you'd like to make, & they'll be in touch as quickly as possible with the best course of action



What's my delivery date?

If you've already placed your order, you'll find your estimated delivery date listed in your order confirmation email from one of the team.

Or feel free to get in touch directly on orders@mytimepuzzles.com

If you've not yet placed your order, you'll receive an estimated delivery date once your order is confimed (from order to arrival, it's typically 10-12 working days)



What's in it for me as an employer?

Stress is now considered ‘a way of life’ for 4 out of 5 UK workers. While 300,000 people leave their jobs over mental health issues (such as stress & anxiety) each year in the UK - we aim to help reduce staff turnover & the number of employees taking leave, saving costs of recruitment, absenteeism or project delays, while creating a better company culture
More business benefits can be found on the homepage. To request our latest research on mental health in the workplace (in partnership with the Mental Health Foundation) please get in touch on 020 88193122 | orders@mytimepuzzles.com



When will my wellbeing pocket books be printed?

Every order is printed on demand. From order to delivery it typically takes 7-8 working days Any concerns at all, feel free to contact our support team orders@mytimepuzzles.com 020 88193122



How do I add my own company logo & colours?

To customise your pocket books, to best reflect your brand, team & company culture, simply email us with your requests (& remember to attach a high resolution logo). We'll then work our magic to make sure it's included in your order orders@mytimepuzzles.com 020 88193122



How do I reach customer service?

Our friendly Customer Service team is available nearly 24/7 to answer any of your queries.
 Please contact 020 88193122 by calling Monday to Friday, 9 - 5, or email the support team directly at orders@mytimepuzzles.com Our team are standing by to help with any questions you might have about our books or company, an existing order or how to place an order, & just about anything else! When getting in touch, do be sure to include as much information as possible. The more information we have, the quicker we can address your questions or concerns Wondering when you can expect a reply? Our team usually reply within 5 hours of receiving your message, but might be a tad longer over weekends. Rest assured though, they answer every message sent! If you don't get a reply within 24 hours, have a quick peek to see if one has ended up in your junk or promotion folders. If not, please do reach out again as we may not have received it the first time



My order hasn't arrived

We're sorry to hear you're still anticipating your orders safe arrival

Our delivery estimates are calculated using the time it takes to create your book, & the transit time to dispatch your order. While our estimates are most often right on time, the unpredictability of deliveries can sometimes cause delays

Feel free to contact our dedicated support team who are happy to help
orders@mytimepuzzles.com
020 88193122



I need to change my order... Help!

Please don't worry! Our support team is standing by & would be more than happy to help where they can Best bet is to call directly on 020 88193122 or simply fill out our 'Contact Us' form (below), being sure to include the changes you'd like to make, & they'll be in touch as quickly as possible with the best course of action



What's my delivery date?

If you've already placed your order, you'll find your estimated delivery date listed in your order confirmation email from one of the team.

Or feel free to get in touch directly on orders@mytimepuzzles.com

If you've not yet placed your order, you'll receive an estimated delivery date once your order is confimed (from order to arrival, it's typically 10-12 working days)



Still need help?

Please get in touch with our friendly team

You can expect a reply within 24hrs

Thanks! Message sent.

Empower colleagues to develop the knowledge & confidence to look after their own mental health & others


The Chartered Insurance Institute